At Yakkyofy, we prioritize customer satisfaction and handle returns with care. If your customer receives an incorrect or damaged item, you must contact us within 7 days of the delivery date. To process your return request efficiently, please provide all necessary evidence, such as pictures and videos, including any details required to assess the situation accurately.
Yakkyofy will review the submitted evidence and, depending on the evaluation, may offer a replacement or a refund. Typically, customers are not required to return damaged or incorrect items unless the item is of high value, in which case, we may request the item’s return.
Please note: Due to variations in production batches, the item you receive may differ slightly in logo or packaging from previous shipments or the photos displayed on our app or website. As long as the product's appearance and functionality are correct, it will not qualify for free reshipment.
It is crucial that customers contact Yakkyofy for approval before sending or returning any item. Yakkyofy will not be responsible for returned items without prior authorization.
For detailed information, please refer to our General Dropshipping Return and Refund Policy.
Important: Yakkyofy reserves the right to modify this policy at any time. Any changes will be updated on our website or reflected in the customer's dashboard.