If you have an order on your store but you cannot find it on Yakkyofy, it might be due to the following reasons:
1. The order hasn’t been paid by your customer yet. Until the order will be unpaid on your store, it will not be transferred on the Yakkyofy dashboard. This will also happen when the payment is pending.
2. You are selling an item or a variant that you didn’t import from Yakkyofy. Yakkyofy only tracks the orders for products which were directly imported starting from our quotations so please check if the order on your store does display the correct SKU for the variant which was selected.
If the order which was not transferred is already paid by your customer and it is showing the correct SKU for the product, please do contact our customer care for assistance.