Orders FAQs

  • Can I export the list of my orders from the Yakkyofy Dashboard?

    Yes, you can export the list of your uploadedorders on Yakkyofy by following these simple steps: 1. Visit the Orders>Dropshipping tab and click the + Filters button: 2. You will now display all the filters you can use, in case you only want to export some specific orders: This will help...

  • Can I pause one of my orders?

    Yes, you can pause your orders but only if their status is not Fulfilled. If an order has already been fulfilled, it means that it has already been shipped out so it can’t be paused and stopped anymore. To pause an order you will just need to visit the Orders>Dropshipping tab: Find the ord...

  • Can I pay only for one shipment for sending out more than one product, can I bulk shipping items together?

    Yes, we can ship more than one product in the same parcel. Our software will automatically calculate the shipping cost for orders with multiple products. However, you should please consider the following info: the shipping cost will be recalculated based on the total weight and size of the prod...

  • How can I import orders on Yakkyofy using an Excel or CSV file?

    It is possible to import orders on the Yakkyofy’s dashboard using an Excel or CSV file. To do that just visit the Orders> Dropshipping Tab and click on the “Import Orders” button on the left side of your screen: At this point, you will see this page: You can now click on CSV template, i...

  • How can I send out orders in bulk?

    With Yakkyofy, you don’t need to pay and send your orders one by one, you can send out orders in bulk with few clicks and only one payment. To do that just click on the cart icon, on the top right corner of your dashboard: Once you have clicked on the cart, you will display all you orders tha...

  • How to cancel an order

    You can cancel your order only if its status on the Yakkyofy Orders Tab is still unfulfilled. When the order's status on the Yakkyofy dashboard is fulfilled or processing, you will not be able to cancel the order anymore. 1) For Shopify: If you want to cancel the order inside your Shopify, you ...

  • How to request a bundle

    If you would like to request a bundle, so that you will be able to offer a combination of two or more items to your customers and automate all orders for such combination, you will just need to send us an email at info@yakkyofy.com specifying: The SKU for each of the items The quantity for each ...

  • I have an order on my store but I can’t see it on Yakkyofy, Why?

    If you have an order on your store but you cannot find it on Yakkyofy, it might be due to the following reasons: 1. The order hasn’t been paid yet by your customer yet. In fact, until the order will be marked as "paid" on your store, it will not be transferred on the Yakkyofy dashboard. This wil...

  • What happens if I cancel an order I have already paid? Where I can find my refund?

    If you cancel an order already paid for on Yakkyofy, which was still marked as "unfulfilled", the order will be cancelled and refunded automatically. Its status will be “Cancelled and Refunded” and your money will be automatically refunded on your eWallet. If you need to cancel and order which w...