Orders FAQs
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Can I export the list of my orders from the Yakkyofy Dashboard?
Yes, you can export the list of the orders uploaded on your Yakkyofy account by following these simple steps: 1. Visit the Orders>Dropshipping tab and click the + Filters button. 2. You will now display all the filters you can use in case youonly want to export some specific orders. ... -
Yes, you can pause your orders but only if their status is not Fulfilled. If an order has already been fulfilled, it means that it has already been shipped out so it can’t be stopped anymore. To pause an order you will just need to visit the Orders>Dropshipping tab, find the order you need to...
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Yes, we can ship more than one product in the same parcel. Our software will automatically calculate the shipping cost for orders with multiple products. . But please do consider that: the shipping cost will be recalculated based the total weight and size of the products included in the parcel....
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How can I import orders on Yakkyofy using an Excel or CSV file?
It is possible to import orders on the Yakkyofy’s dashboard using an Excel or CSV file. To do that just visit the Orders> Dropshipping Tab and click the “Import Orders” Button on the right side of your screen.At this point, you will see this page and download the correct template file to impor... -
How can I send out orders in bulk?
With Yakkyofy, you don’t need to pay and send your orders one by one, you can send out orders in bulk with few clicks and only one payment.To do that just click on the Cart Icon on the top right corner of your dashboard and click the “Checkout All” button.If you don’t want even to click a button ... -
Yes, you can cancel your orders until its status on the Yakkyofy Orders Tab is unfulfilled. When the order's status on the Yakkyofy dashboard is fulfilled or processing, you will not be able to cancel it anymore. If you want to cancel the order inside your Shopify, you have to enter your Orders ...
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If you would like to request a bundle, so that you will be able to offer a combination of two or more items to your customers and automate all orders for such combination, you will just need to send us an email at info@yakkyofy.com specifying: The SKU for each of the items The quantity for each ...
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I have an order on my store but I can’t see it on Yakkyofy, Why?
If you have an order on your store but you cannot find it on Yakkyofy, it might be due to the following reasons: 1. The order hasn’t been paid by your customer yet. Until the order will be unpaid on your store, it will not be transferred on the Yakkyofy dashboard. This will also happen when the... -
What happens if I cancel an order I have already paid? Where I can find my refund?
When you cancel an order that you have already paid, the status of your order in the Yakkyofy Dashboard will be automatically changed into “Cancelled and Refunded” and your money will be automatically refunded in your eWallet.If you don’t want the refund on your eWallet, contact our Customer Care...