Orders FAQs

  • Can I cancel an order, how can I do it ?

    Yes, you can cancel your orders until its status on the Yakkyofy Orders Tab is unfulfilled. When the order becomes fulfilled or processing, you will not be able to cancel it anymore.If you want to cancel the order inside your Shopify, you have to enter your Orders Tab inside your Shopify Store an...
  • Can I export the list of my orders from the Yakkyofy’s Dashboard?

    Yes, you can export the list of your orders uploaded on Yakkyofy. Just visit the Orders> Dropshipping Tab select and then click the “Export.XSL” button.If you want to export only some specific orders, use the filter to search for your specific orders and then click “Export.XSL” button. You hav...
  • Can I pause one of my orders?

    Yes, you can. Sign in to your Yakkyofy account and visit the Order > Dropshipping Tab.Then find the order you want to pause and click the “Action” Button.If an order is paused, it means that we will not process or fulfill this order, until it is activated again. Second, you can only pause orde...
  • Can I pay only for one shipment for sending out more than one product, can I bulk shipping items together?

    Yes, we can ship more products in the same package. Our software will bulk shipping together automatically the products paid in the same order.Please note that: the shipping cost depends on the total weight of products. There is a weight limit per parcel so we will ship together all the products ...
  • How can I import orders on Yakkyofy using an Excel or CSV file?

    It is possible to import orders on the Yakkyofy’s dashboard using an Excel or CSV file. To do that just visit the Orders> Dropshipping Tab and click the “Import Orders” Button on the right side of your screen.At this point, you will see this page and download the correct template file to impor...
  • How can I send out orders in bulk?

    With Yakkyofy, you don’t need to pay and send your orders one by one, you can send out orders in bulk with few clicks and only one payment.To do that just click on the Cart Icon on the top right corner of your dashboard and click the “Checkout All” button.If you don’t want even to click a button ...
  • I have an order on my store but I can’t see it on Yakkyofy, Why?

    If you have an order on your store and you don’t find it on Yakkyofy, there are only two possibilities:the order hasn’t been paid yet. Until the order is unpaid on your store, it will not appear on the Yakkyofy dashboard. So, for example, if there is an order on Woocommerce that is pending, it wi...
  • What happens if i cancel an order I have already paid? Where I can find my refund?

    When you cancel an order that you have already paid, the status of your order in the Yakkyofy Dashboard will be automatically changed into Cancelled and Refunded and your money will automatically be refunded in your eWallet.If you don’t want the refund to be sent to your eWallet, contact our Cust...
  • What happens if I cancel an order I have already paid? Where I can find my refund?

    When you cancel an order that you have already paid, the status of your order in the Yakkyofy Dashboard will be automatically changed into “Cancelled and Refunded” and your money will be automatically refunded in your eWallet.If you don’t want the refund on your eWallet, contact our Customer Care...