Orders FAQs

  • Can I export the list of my orders from the Yakkyofy Dashboard?

    Yes, exporting your order list from the Yakkyofy Dashboard is easy and can be done in just a few steps: 1. Navigate to the Orders > Dropshipping tab and click the + Filters button: *2. Apply filters to narrow down specific orders* you wish to export. The Yakkyofy Dashboard allows you to fi...

  • Can I Pause One of My Orders in Yakkyofy?

    Yes, you can pause your orders, but only if their status is not Fulfilled. If an order has already been fulfilled, it means that it has already been shipped out, so it can’t be paused or stopped anymore. To pause an order, follow these steps: Visit the Orders > Dropshipping tab 2. Find the...

  • Can I pay only for one shipment for sending out more than one product, can I bulk ship items together?

    Yes, you can bulk ship multiple products in the same parcel. Our advanced software will automatically calculate the shipping cost for orders containing multiple products. However, please consider the following important details: The shipping cost will be recalculated based on the total weight a...

  • How Can I Send Out Orders in Bulk Using Yakkyofy?

    With Yakkyofy, managing your orders is incredibly efficient. You don’t need to handle each order individually; instead, you can send out orders in bulk with just a few clicks and a single payment. This streamlined process ensures that your eCommerce operations run smoothly, especially when dealin...

  • How to Cancel an Order

    You can cancel your order only if its status on the Yakkyofy Orders Tab is still "unfulfilled". Once the order status on your Yakkyofy dashboard is marked as "fulfilled" or "processing," cancellation is no longer possible. 1) For Shopify: To cancel an order within your Shopify store, navigate t...

  • How to Import Orders on Yakkyofy Using an Excel or CSV File

    Importing orders on Yakkyofy’s dashboard using an Excel or CSV file is a simple and efficient way to manage your eCommerce operations, especially for those dealing with international shipping logistics. To begin, visit the Orders > Dropshipping tab on your Yakkyofy dashboard. Then, click on t...

  • How to Request a Bundle on Yakkyofy

    If you want to offer a combination of two or more items to your customers and automate all orders for such combinations, Yakkyofy makes it easy to request a bundle. Simply follow these steps: Send an email to info@yakkyofy.com with the following details: The SKU for each item you want to include...

  • I have an order on my store but I can’t see it on Yakkyofy, Why?

    If you have an order on your store but you cannot find it on Yakkyofy, it might be due to the following reasons: 1. The order hasn’t been paid yet by your customer yet. In fact, until the order will be marked as "paid" on your store, it will not be transferred on the Yakkyofy dashboard. This wil...

  • What happens if I cancel an order I have already paid? Where I can find my refund?

    If you cancel an order already paid for on Yakkyofy, which was still marked as "unfulfilled", the order will be cancelled and refunded automatically. Its status will be “Cancelled and Refunded” and your money will be automatically refunded on your eWallet. If you need to cancel and order which w...