Can I pause one of my orders?

Yes, you can pause your orders but only if their status is not FulfilledIf an order has already been fulfilled, it means that it has already been shipped out so it can’t be paused and stopped anymore.

To pause an order you will just need to visit the Orders>Dropshipping tab:

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Find the order you need to pause and click on the "⚙️" icon.  Once done, you can just click on Pause:

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Once you click on "Pause", you will display the following message, where you can type in your notes, if you want, before confirming the pausing of your order:

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If an order is paused, it means that we will not process or fulfill this order until you will unpause it. 

If you will then decide to unpause your order, you should visit the Orders>Dropshipping tab again, click on the "⚙️"  and select "Unpause":

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Once done, our buyer office will start processing your order.

Jul 22, 2024

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