Tracking FAQs

  • Can I send to my customer only the last mile trackings?

    Yes, you can. To do that, just visit the Account Settings tab, by clicking on the top right icon on the dashboard; then, please click on "Manage Profile" : Then, please click on "Settings": Once, clicked on "Settings", you will land on the following page, where you will find the option “Sho...

  • How does the “send tracking numbers via email automatically” option work?

    If you have connected a Shopify store to Yakkyofy, every time we ship an order we will generate an automation which will allow your store to send your customer an email with the tracking number related to that parcel. If you want this email to be sent, visit the Account Settings tab by clicking ...

  • How does the “show only last mile tracking” option work?

    If you choose the “Show only last mile tracking” option: for Woocommerce users, Yakkyofy will only upload the last mile tracking on your Woocommerce store; for Shopify users, Yakkyofy will send the first input to your Shopify store as soon as an order has been fulfilled, and your Shopify store w...

  • How to track your packages and find where they are?

    On the Yakkyofy Dashboard, by clicking on Orders >Dropshipping tab, you can find all your orders: If you click on the order in question, once fulfilled, you can see all the details of each order including the tracking number: To track your parcel, you may click on the tracking button, or...

  • I don’t want to send the tracking number to my customers. How can I do that?

    If you have connected a Shopify store to Yakkyofy, every time we will ship an order we will generate an automation which will allow your store to send your customer an email with the tracking number related to that parcel. If you don’t want your store to send this email please follow these steps....

  • Where I can find my order's tracking number?

    With Yakkyofy you can easily find your tracking number inside your Yakkyofy Dashboard. Once logged in, please visit the Orders>Dropshipping tab and find the fulfilled order you are searching for: Then, please click on the order in question: You will then land on this page where the trac...