All issues regarding shippings are regulated according to the Yakkyofy Return and Refund policy, which is available at the following link: https://yakkyofy.com/yakkyofys-general-dropshipping-return-refund-policy/
In case you may need to request information regarding the shipping for one of your orders you, can follow these steps.
Please first of all, log in and click on "Need help?" on the bottom left part of the dashboard:
Then, please click on "Contact us":
Thus, you will land on this page:
After, please click on "Select" and you will display a menu on which the main options regarding shippings are "Shipping delay" and "Never arrived":
When selecting "Shipping delay", you should first provide the following info: your Yakkyofy order number, tracking number and shipping method.
If the delay is related to one of your wholesale orders, please select the Wholesale option:
The same details are required when selecting "Never arrived", along with last update of tracking (which is the date of the last update available when checking the international tracking) you can add a screenshot showing the complaint mail or dispute received:
Once done, please click on "Send".